The internet and social media have changed customer expectations for service and engagement… forever. And online review sites now allow customer complaints to be seen by everyone. What’s a company to do?
In an interview with Forbes, Jay Baer — content marketing and customer service expert, consultant, thought leader, keynote speaker, and podcaster who’s practically dominated his industry – delivers his three top recommendations for customer service in the twenty-first century.
Michelle Joyce has spent nearly 30 years in the professional speaking and corporate meetings industry, helping organizations identify and book keynote speakers for conferences, leadership meetings, sales events and corporate gatherings. She is the Founder and President of Michelle Joyce Speakers and serves on the Executive Board of the Global Speaking Industry Association, where she previously served as President. Michelle is frequently called upon as an industry expert and is passionate about helping meeting professionals find the right speaker for the right audience.
