When organizations like Whirlpool, NASA, Volkswagen Australia, Principal Financial Group, and Zappos need to boost their customer and employee experiences, they call on Joey Coleman for assistance.
For nearly twenty years, Joey has helped organizations retain their best customers and employees and turn them into raving fans. In his entertaining and actionable keynotes, workshops, and consulting projects, Joey teaches how to design and deliver remarkable experiences that create personal and emotional connection. His First 100 Days® methodology helps fuel the successful customer and employee experiences his clients deliver around the world.
Joey’s First 100 Days® methodology helps fuel the successful customer and employee experiences his clients deliver around the world.
In his Wall Street Journal bestselling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.
As a recognized expert in experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing interactions. He works with companies ranging from small start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
For nearly twenty years, Joey has helped organizations retain their best customers and employees and turn them into raving fans.
Joey’s programs teach how to design and deliver remarkable experiences that create personal and emotional connection:
Never Lose a Customer Again
Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life.
Losing customers is the biggest threat facing businesses today – and yet most companies don’t even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customers disappear in less than one hundred days.
In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology – a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.
Joey provides the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans.
The Changing Face of the Customer
How Your Customers Will Be the Next Great Disruptor in Your Industry
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers alike, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share and increase customer engagement.
Joey Coleman will present an informative and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach you how to take advantage of this shift by creating remarkable experiences for your customers.
Audience members will learn new insights about your current customers’ experiences and innovative suggestions for developing new experiences going forward. Joey specializes in energizing his audiences to create enhanced experiences – preparing them to comfortably and effectively navigating a rapidly changing global marketplace.
Never Lose an Employee Again
Creating Remarkable Experiences in The First 100 Days® to Create Engaged, Long-term Employees
Finding and keeping quality employees is one of the biggest challenges facing businesses today. After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.
In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology – a way of approaching your employee experience that will turn new hires into long-term, engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.
In this program, Joey teaches the tools needed to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.
Joey’s First 100 Days® methodology helps fuel successful customer experience endeavors at companies and organizations around the world. To dramatically increase your customer retention and, as a result, your bottom line, contact us here to bring Joey to your upcoming meeting or event!
