We are excited to welcome Mark Sanborn to the Michelle Joyce Speakers exclusive roster!
Mark Sanborn, CSP, CPAE, is an international bestselling author and award-winning keynote speaker on leadership, customer service, business growth, and organizational performance.
Mark has given more than 3,000 presentations in every US state and in 14 countries. He is a New York Times bestselling author of eight books, including The Fred Factor, which has sold over two million copies worldwide.
Mark has developed numerous video and audio training programs, which are currently taught by Crestcom International in 90 countries. He is also the Leadership Expert in Residence at High Point University.
The President of Sanborn & Associates, Inc., an idea lab dedicated to developing leaders in business, Mark has been hailed as one of the top leadership experts in the world.
Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession.
Mark’s list of clients includes renowned brands such as Costco, Enterprise Rent-a-Car, FedEx, Harley-Davidson, Cisco, KPMG, Morton’s of Chicago, New York Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, Avnet, St. Jude Children’s Research Hospital, Sandvik, and John Deere.
Mark’s signature programs, delivered in person or virtually, include:
Leading the Future Now
How to Engage and Inspire Today’s Workforce for Greater Impact
You probably think COVID changed the world, and in many ways it did. But what COVID really did is accelerate the future. Many of the changes leaders face today were inevitable: they were almost all on the horizon, but a global pandemic brought them to the forefront earlier and all at once.
That means that the future workforce is here now, yet many leaders are unprepared. While core leadership principles never change, leadership practices do. In this presentation based on proprietary research, Mark Sanborn shares powerful insights and workable practices that your leaders need to succeed in today’s world.
Key points in this program:
- How to change your business and your life by changing the questions you ask
- Why “anxious hopefulness” is one of the most important challenges to a leader’s thinking
- There is a myth that “you can’t over-communicate.” (You can, and it decreases effectiveness. Learn the strategic alternative.)
- What to do about remote workers is a secondary issue. The big issue isn’t just where – but when and with whom your team works.
- Why giving someone a raise isn’t enough if you don’t give them a reason
- The two unlearned skills that trump planning and process
- How to refocus so you increase fast adoption of new behaviors and practices
- The one thing ALL successful leaders have in common
Based on one of the few, comprehensive research projects about leadership during the COVID crisis, Mark has unique insights grounded in fact, rather than just anecdote and observation.
If your leaders are thinking and acting like they did before the pandemic, you are limited in the success you can achieve going forward. This presentation will help you reset thoughts and behaviors to create new results in a new world of opportunity.
The Fred Factor
How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary
In this inspiring presentation, Mark Sanborn shares four life-changing lessons he learned from Fred, an extraordinary postal carrier. Based on his New York Times and international bestseller, The Fred Factor, this program teaches how no one can be prevented from choosing to be exceptional.
As a result, your audience will be able to transform the ordinary into the extraordinary, and the mundane into the magnificent in their personal and professional lives.
Key points in this program:
- Continually create new value for customers without spending a dime
- Elevate the customer experience for everyone
- Learn how to become a trusted partner (not just a vendor)
- How to use imagination and creativity to outthink your competition
- Reinvent yourself regularly to avoid burnout
- The only two ways to grow your business
- It’s impossible to over-appreciate your team
This program can be customized with different key messages for audiences of leaders, customer service representatives, and/or sales teams.
You Don’t Need a Title to Be a Leader
How Anyone, Anywhere Can Make a Positive Difference
Based on three decades of working with some of the world’s best leaders and companies, this keynote program focuses on the true heart of leadership: making things better for others. And you don’t need a title to do that.
Mark Sanborn proves how anyone at any level and regardless of title can make a significant contribution and a positive difference.
Key points in this program:
- The six fundamental skills of leadership
- How to create an army of lions [where everyone knows when and how to lead]
- Learn to maximize the only three resources any organization possesses
- How leaders communicate differently
- Identify the most important actions needed for performance
- Why your team members must take responsibility, not action
The Potential Principle
How the Best Get Better
How do you keep getting better if you are already among the best? This is a critical question for successful leaders and organizations. What happens when complacency, outdated thinking, or weariness stunts performance? What do leaders do when growth stalls, or when their teams are working below their true potential?
In this presentation, Mark Sanborn provides answers and teaches powerful tools your audience can use to pursue their potential.
Key points in this program:
- Why you must pursue your potential and not settle for simply achieving your goals
- How to disrupt yourself before somebody else does
- Three ways to become laser-focused on doing things that produce the biggest results
- Learn a powerful way of thinking that gives you a competitive advantage over others
- How to continually refocus
Leading Change
How to Succeed When Times Are Good, Bad, and In Between
Discover practical ways to prepare for and deal with change – good, bad or otherwise – by focusing on the mindsets and methods that never change.
Predicting the future is easy; predicting it correctly is very hard. You can’t be certain of what the future holds, but there are things you can always do to ensure your success regardless of what happens.
This presentation contains real-world strategies to work through difficult situations.
Key points in this program:
- Examine the mindsets and methods that enable people to succeed come what may
- Learn a practical way of preparing for and dealing with change
- Focus on those things that should never change
- How to make the most of up, down, and sideways situations
- Improve company morale and inspire teams to push through challenging times
- Discover actions to take when coming out of a crisis
Here’s what clients say:
“He knocked it out of the park! Mark was amazing in how he tailored his message of going above and beyond with our audience and industry. Top speaker to date!”
– Regal Cinemas
“Wow! What a wonderful, powerful message. Everyone is still talking about it and various managers throughout our company are calling us to see if we have more books, because they want to introduce The Fred Factor to others in their departments who were not lucky enough to experience your speech live.”
– Toyota Financial Services
“I was extremely pleased with your performance and overwhelmed that you hit every single key message about McDonald’s that I gave you. You definitely exceeded our expectations.”
– McDonald’s Corporation
“Needless to say, Mark, you scored a home run with the way you integrated the facts about Doubletree into your message. Everyone in the audience was spellbound by the amount of information you had about our company. Kindly make sure to include the Doubletree Hotels Corporation to your list of many, many satisfied clients.”
– Doubletree Hotels
Connect with us HERE to learn more about Mark and bring his programs to your next event!
