The Rise of Customer Experience Speakers.
Customer Experience has been a growing trend for topics and speakers at meetings, events, and conferences. Every organization strives to deliver an exceptional customer experience. It’s an important term for businesses to understand… but what exactly does it mean?
Customer Experience (or CX for short) is the perception your customers have before, during, and after their interactions with your business or brand. The summation of these experiences determines the likelihood of a customer making a purchase, returning, and telling others about you.
Simply put, Customer Experience is a big deal.
Creating an exceptional customer experience involves every part of a company, including those who may not interact directly with customers. Customer experience has a tremendous impact on revenue and loyalty to a product, company, or brand. Companies who understand the impact a great customer experience has on their success also understand that a customer experience keynote speaker can be the perfect choice for their next event.
Who are the best customer experience speakers of 2021?
With more than two decades of event industry experience, we are a trusted source for industry knowledge and information. Our passion for this industry makes us enthusiastic about sharing that knowledge. And our numerous contacts across the industry mean we are happy to be a resource for you.
A question we are often asked here at Michelle Joyce Speakers is, “Who are the best customer experience speakers right now?” Every year, we come up with a list of who we think are some of the most effective, respected, and trusted CX keynote speakers in the world today.
It comes as no surprise that a few of our speakers are included in this list because we do think they are among the best at what they do. At the same time, we recognize there are many other great speakers out there too. In our efforts to educate all event organizers, here is a list of seven speakers we feel have earned an incredibly solid reputation in this space.
Jay Baer: Known for his signature plaid suits and the remarkable customer experiences he personally creates for every event, Hall of Fame keynote speaker and best-selling author Jay Baer is a leading expert on how customer experience can be your fastest route to business growth. His customers include some of the biggest brands in the world, such as Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the FORTUNE 500. Filled with relevant, customized (and often hilarious) examples and case studies, Jay’s keynote programs focus on what matters most to your customers. Learn more about Jay and his programs HERE.
Joey Coleman: When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience; they call on Joey Coleman for assistance. His incredible First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. One of the most dynamic speakers you’ll ever witness, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between. Learn more about Joey and his programs HERE.
Jim Knight: If you’ve ever dined at a Hard Rock Café, you’ve witnessed one of the most memorable customer experiences by one of the most recognized brands in the world. Keynote speaker and author Jim Knight led Global Training for Hard Rock International for two decades, developing cutting-edge training concepts and winning industry awards. Now he shares that expertise with organizations of all shapes and sizes, sharing stories and strategies that create customer obsession. His keynote programs teach companies how to create unforgettable experiences, deliver rock star service, and turn customers into fans! Learn more about Jim and his programs HERE.
Jeanne Bliss: As the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate, and Microsoft Corporations, Jeanne Bliss led the achievement of over ninety-eight percent customer retention rates. As a strategic advisor, she guided over 20,000 leaders on using her 5-competency framework proven to achieve customer-driven growth. As a keynote speaker, 1500 of the world’s largest companies have asked her to address their audiences on how to elevate their position with customers and in the marketplace. Jeanne has been described as “a bottle-rocket wrapped inside a book of customer wisdom”. Learn more about Jeanne and her programs HERE.
Shep Hyken: The rules of customer experience have changed. Hall of Fame keynote speaker and author Shep Hyken claims that your customers no longer compare you to your competitor – they compare you to the best service they ever had… from anyone! His customized programs focus on delivering amazing customer service, customer engagement, managing the customer experience, building a customer-focused culture, and creating customer loyalty. He’s known for his high-energy presentations, which combine important information with entertainment, humor, and magic. Learn more about Shep and his programs HERE.
Scott McKain: According to Scott McKain, there is a dramatic difference between what customers want and what most organizations offer. And his research proves this ever-increasing disconnect creates dissatisfaction, distrust, and – worst of all for any business — disloyalty. What customers really want today is a superior client experience, and that’s exactly what this Hall of Fame speaker and author delivers. One of the most trusted authorities on CX, Scott teaches the five steps of an Ultimate Customer Experience, providing case studies and stories from his impressive portfolio. Learn more about Scott and his programs HERE.
Jeannie Walters: What if you could create fewer ruined days for your customers? Jeannie Walters has spent two decades investigating the best and worst in customer experience. She has a passion for highlighting the importance of micromoments, those small and often-overlooked moments in the customer journey that really matter. She is also the creator of the Customer Experience Investigator™ methodology which offers a path for creating a company culture that goes beyond just analyzing data to truly understanding what your customers are thinking, from the first touch to the last. Learn more about Jeannie and her programs HERE.
We book speakers and build relationships.
At Michelle Joyce Speakers, we help you find the ideal speakers for your events. We are proud to represent some of the absolute best in this industry. In fact, Jay Baer, Joey Coleman, and Jim Knight are exclusively represented by our team. To book any of our speakers – including our customer experience keynote speakers listed above – contact us.
Do you have a favorite customer experience speaker? Let me know in the comments or send me an email – I’d love to hear what earned them the top spot on your list!
Thank you, Michelle, for including me on this amazing list of speakers! Much appreciate you! Now, let’s hope we all fill up our calendars with keynote speeches this fall – and beyond!
You are so welcome, Shep! The high praise is well deserved. Best wishes to you!