Quiet Quitting and the Crucial Things You Need to Know to Protect Your Business

The first time I heard the term quiet quitting, I thought “What is that?!” Like, are people whispering, “I quit.” Are they ghosting their bosses? What does this mean? You’ve probably heard the term recently, too, and wondered the same things… and more importantly thought, “How does this affect my team and my organization? Do…

A Transformative Approach to Workplace Conversations

In an ever-growing digital world where people are busier and more stressed than they’ve ever been, never has deeper and more effective communication been more important. Leaders have witnessed stunning shifts in the workforce. Salespeople are experiencing new demands from customers. Expectations for everyone have changed. And surface-level conversations are no longer enough. Today, to…

Friday Featured Speaker: Jay Baer on “Acing Customer Service”

The internet and social media have changed customer expectations for service and engagement… forever.  And online review sites now allow customer complaints to be seen by everyone.  What’s a company to do? In an interview with Forbes, Jay Baer — content marketing and customer service expert, consultant, thought leader, keynote speaker, and podcaster who’s practically…