How much are you willing to wait? If you’re like most of your customers, the answer is very little. Did you know that your customers are deciding to buy from you today (and every day) based on how fast you are (or aren’t)? Hall of Fame keynote speaker and best-selling author Jay Baer has been…
What is the Difference Between Customer Service and Customer Experience? Gaining and retaining customers is more important now than ever. Customer expectations are high, and the marketplace is crowded. It can seem as if customer loyalty is a thing of the past. Technology makes it easy for customers to seek alternative products and services –and…
The Rise of Customer Experience Speakers. Customer Experience has been a growing trend for topics and speakers at meetings, events, and conferences. Every organization strives to deliver an exceptional customer experience. It’s an important term for businesses to understand… but what exactly does it mean? Customer Experience (or CX for short) is the perception your…
When organizations like Whirlpool, NASA, Volkswagen Australia, Principal Financial Group, and Zappos need to boost their customer and employee experiences, they call on Joey Coleman for assistance. For nearly twenty years, Joey has helped organizations retain their best customers and employees and turn them into raving fans. In his entertaining and actionable keynotes, workshops, and consulting…
We are excited to announce the newest program from keynote speaker Jay Baer: COVETED CUSTOMER EXPERIENCE: HOW TO EXCEED EVER-INCREASING EXPECTATIONS Jay Baer is Hall of Fame keynote speaker who teaches business growth through customer experience and marketing innovation. He is also a popular emcee and host of large events, New York Times bestselling author…
Jay Baer is a plaid suit-wearing, Hall of Fame marketing and customer experience speaker, popular event emcee, New York Times best-selling author of six books, and trusted advisor to the world’s most iconic brands. His on-stage delivery and customized programs teach audiences around the globe how to turn their customers into their most effective (and…
Jay Baer’s new book and keynote program Talk Triggers is helping companies all over the country create differentiated, talkable customer experiences that compel conversation. (And when customers talk, they recruit new customers…for free. Your customers can essentially be your most powerful sales and marketing tools!) For years, Jay has been known for his very own…
By Michelle Joyce What distinguishes a good event from an “Oh my goodness! You should have been there! Best event ever!” event? Here’s the simple answer: The way the attendees feel when it’s over. Customer Experience (CX) is our topic of the month, and the meetings and events industry is no stranger to this concept.…
Everything about a brand plays a vital role in shaping the customer’s experience. If you want to create lifelong customers, you have to first focus on the experience you’re delivering and find ways to make the experience you deliver stand out. According to keynote speaker Jay Baer, 80% of companies say they deliver exceptional customer…
Customer experience is a key business strategy for every brand and boils down to the way you make your customers feel. Customers crave personalized, delightful experiences and it is up to you to deliver an amazing journey each time your customers do business with you. Managing the way customers perceive your business is one of…
