What is the difference between customer service and customer experience?

What is the Difference Between Customer Service and Customer Experience? Gaining and retaining customers is more important now than ever. Customer expectations are high, and the marketplace is crowded. It can seem as if customer loyalty is a thing of the past. Technology makes it easy for customers to seek alternative products and services –and…

How to Beat Burnout

Feelings of stress and burnout have never been more prevalent in our country’s workforce. How can leaders and teams work to improve performance and productivity without feeling overwhelmed? What do the most successful people do to continually get better? The answers to those questions are revealed in the newest book and keynote program by Alan…

How Companies are Changing the Way They Have Meetings

Going beyond the first keynote. I’m seeing a trend where companies are demanding “more training” beyond the first keynote presentation. In the past, companies may have hired a popular keynote speaker for a general session at an in-person event. The speaker’s role was to inspire the audience, highlight the theme of the event, and amp…