What is the Difference Between Customer Service and Customer Experience? Gaining and retaining customers is more important now than ever. Customer expectations are high, and the marketplace is crowded. It can seem as if customer loyalty is a thing of the past. Technology makes it easy for customers to seek alternative products and services –and…
We are excited to welcome Jim Knight to the Michelle Joyce Speakers exclusive roster! Although his illustrious career started at Gatorland Zoo in Florida (he has scars to prove it), Jim cut his teeth in the hospitality training industry and eventually led Global Training for Hard Rock International for two decades – earning several industry…
I first met Joey Coleman in a sushi restaurant in Charlotte, North Carolina. (I love it when my mom’s speakers come to town. I also love sushi.) The first thing I noticed about Joey was that he is a very funny guy! It’s easy to see why his customers love his programs and his energy.…
According to keynote speaker on word of mouth marketing Jay Baer, “By 2020, the majority of customer purchase decisions will be based not on price, not on availability, but on customer experience.” Word of mouth is responsible for as much as 50% of all purchases today, yet most companies do not have a strategy to generate…
Congratulations to our very own Jay Baer! On July 16, 2018, Jay was inducted into the CPAE Speaker Hall of Fame, receiving a lifetime award for speaking excellence and professionalism by speaking peers. (He’s been in our Hall of Fame for years!) The Council of Peers Award for Excellence (CPAE) Speaker Hall of Fame®, honors…
