How to Ensure Business Growth

In today’s marketplace, one thing is certain to ensure the success and growth of your business:    You need to understand your customers.   It’s a simple and complex strategy all at the same time. Simply put, businesses should put their focus on the customer – identifying their best customers; creating an effective customer journey; delivering a…

Quit Quitting Part 2: What If It’s a Healthy Choice?

Quiet Quitting has been quite the controversy lately regarding workplace culture and organizational performance.  As we defined in our last article, quiet quitting starts when an individual chooses to do exactly what their job description entails… and no more. No weekend emails. No “live to work” mentality.  No being on calls past business hours. People…

Quiet Quitting and the Crucial Things You Need to Know to Protect Your Business

The first time I heard the term quiet quitting, I thought “What is that?!” Like, are people whispering, “I quit.” Are they ghosting their bosses? What does this mean? You’ve probably heard the term recently, too, and wondered the same things… and more importantly thought, “How does this affect my team and my organization? Do…

What Are the Keys to Customer and Employee Retention?

There is so much weight on leaders right now. You’re expected to deal with an ever-changing world and its effects on your organization. You need to take care of your customers and continue to grow the business. At the same time, you need to take care of your team because attracting and retaining top talent…

What Does the Future of Business Look Like?

What Does the Future of Business Look Like? “Change is the only constant in life.” – Heraclitus. This saying by a Greek philosopher has never felt truer than over the past two years. Change has seemed constant, at times sudden, or even jarring. The truth is, the business landscape and the workplace itself would have…

What is the difference between customer service and customer experience?

What is the Difference Between Customer Service and Customer Experience? Gaining and retaining customers is more important now than ever. Customer expectations are high, and the marketplace is crowded. It can seem as if customer loyalty is a thing of the past. Technology makes it easy for customers to seek alternative products and services –and…