Everything about a brand plays a vital role in shaping the customer’s experience. If you want to create lifelong customers, you have to first focus on the experience you’re delivering and find ways to make the experience you deliver stand out. According to keynote speaker Jay Baer, 80% of companies say they deliver exceptional customer…
Customer experience is a key business strategy for every brand and boils down to the way you make your customers feel. Customers crave personalized, delightful experiences and it is up to you to deliver an amazing journey each time your customers do business with you. Managing the way customers perceive your business is one of…
As a professional speaker management company, we’re privy to emerging trends and topics for conferences and meetings. How to improve customer experience continues to be a popular request – and more importantly, the depth of this topic is creating new ideas and opportunities for businesses of all shapes and sizes. Improving customer experience should be…
Emotional intelligence affects how we manage our emotions, navigate relationships, and achieve positive results. Steve Gutzler is a dynamic speaker who engages audiences everywhere on leadership, emotional intelligence, and personal transformation. He has an exceptional ability to communicate clear leadership and business solutions with humor, clarity, and insight. Research shows that 83% of the time,…
Here at Michelle Joyce Speakers, we practice an attitude of gratitude every day. Which isn’t incredibly difficult…considering that we’re a fun, cohesive team, blessed to work with some of the most inspirational speakers, and our jobs are to help them share their messages, impact audiences, and change lives all over the world. It’s a pretty…
Scott Shellstrom is an accomplished artist, keynote speaker, and creativity innovator who uses Improv comedy techniques to inspire teams to rediscover their own ability for creativity and innovation. Using Improv skills he honed on some of New York City’s most prominent comedy stages, Scott teaches companies how to break through the traditional brainstorming process and…
Deliberate practice can be applied to individuals and organizations when one is looking to improve performance and leadership. By definition, deliberate practice is a highly-structured activity in which you engage with the specific goal of improving performance. According to leadership keynote speaker Alan Stein, Jr., “In order to truly master any skill, you have to…
Melissa Agnes is an author, speaker, and leading authority on crisis preparedness, crisis management, reputation management, and brand protection. You may be wondering, “What does this have to do with leadership?” The answer is: everything. In the breaking moments of a crisis or an issue, who within your organization is responsible for reacting and responding…
Leadership is a journey built on your daily habits, mindset, moods, and behavior. Let’s be honest – stress and constant demands take a toll on us all. How effective are you in mastering your emotions to increase your leadership? As a leader, your job is to make your team works harder by keeping them focused…
Keynote speaker Colette Carlson delivers power-packed presentations on the importance of connection in communication, leadership, sales, customer service, and professional and personal wellness. The most successful businesses grow from, and are sustained by, mutually-beneficial relationships. Your success is in direct proportion to your ability to connect with others. Many people communicate, yet few truly connect.…
