How much are you willing to wait? If you’re like most of your customers, the answer is very little. Did you know that your customers are deciding to buy from you today (and every day) based on how fast you are (or aren’t)? Hall of Fame keynote speaker and best-selling author Jay Baer has been…
What is the Difference Between Customer Service and Customer Experience? Gaining and retaining customers is more important now than ever. Customer expectations are high, and the marketplace is crowded. It can seem as if customer loyalty is a thing of the past. Technology makes it easy for customers to seek alternative products and services –and…
Burnout has become one of the biggest challenges facing today’s workforce. People are stretched. Leaders are carrying increasingly complex responsibilities. Teams are navigating constant change. Technology has made it possible to work from almost anywhere, but it has also made it harder to ever truly stop working. And telling people to “take better care of…
What Does it Mean to Be a Leader in Today’s World? The past two years have been filled with change, uncertainty, challenges, and obstacles. The foreseeable future looks to hold more of the same. Today’s leaders face a seemingly impossible task – to grow [or at least sustain] the business while attracting and retaining employees…
You probably think COVID changed the world, and in many ways it did. But what COVID really did is accelerate the future. Many of the changes leaders face today were inevitable: they were almost all on the horizon, but a global pandemic brought them to the forefront earlier and all at once. That means that…
We are excited to welcome Anton Gunn to the Michelle Joyce Speakers exclusive roster! Anton Gunn is a former senior advisor to President Barack Obama and a leading expert on Socially Conscious Leadership. He was the first African American in history elected to the South Carolina Legislature from his district early in his career. Anton is a graduate…
Top Sales Keynote Speakers for Sales Kickoffs and SKO Conferences A great Sales Kickoff can set the tone for an entire year. It’s where organizations bring sales teams together to align around goals, introduce new strategies, build belief, strengthen culture, celebrate wins, and create the momentum needed to hit ambitious targets. And that makes choosing…
Top Leadership Keynote Speakers for Corporate Meetings and Events Leadership has always mattered. But today, the expectations placed on leaders are different. Leaders are being asked to navigate constant change, build high-performing teams, embrace new technologies, communicate across generations, retain great people, strengthen culture, and deliver results, often all at the same time. That makes…
In an ever-growing digital world where people are busier and more stressed than they’ve ever been, never has deeper and more effective communication been more important. Leaders have witnessed stunning shifts in the workforce. Salespeople are experiencing new demands from customers. Expectations for everyone have changed. And surface-level conversations are no longer enough. Today, to…
We are excited to welcome Mark Sanborn to the Michelle Joyce Speakers exclusive roster! Mark Sanborn, CSP, CPAE, is an international bestselling author and award-winning keynote speaker on leadership, customer service, business growth, and organizational performance. Mark has given more than 3,000 presentations in every US state and in 14 countries. He is a New…
