Melissa Agnes is a keynote speaker and leading authority on crisis preparedness, reputation management, and brand protection. Simply put, Melissa teaches today’s leading organizations how to effectively communicate, manage issues, and protect their brand, and be prepared for when a crisis strikes. When bad things happen to good companies, Melissa’s clients know how to react…
Michelle Joyce Speakers is thrilled to welcome our newest speaker… Shasta Nelson! Shasta is a leading expert on friendship and healthy relationships, creator of a global community, author of several books, and a popular media resource. She delivers corporate programs all over the world, teaching the Three Relationship Requirements for healthy teams, leadership, customer service,…
Alan Stein, Jr.’s new book Raise Your Game sold thousands of copies in the first month of its release and has received high praise from sports superstars such as Kevin Durant and Jay Bilas – as well as from attendees in Alan’s keynote audiences. “Alan played a huge role in my development on and off the…
Mark Schaefer is a globally-recognized keynote speaker, business consultant, and author of six best-selling books on marketing strategies, social media, and personal branding. His newest book and keynote program is on course to change business as we know it. (In a great way.) Hot off the press and already receiving high praise, this new book…
By Michelle Joyce Really smart people at LinkedIn recently used exclusive data to determine the skills companies need most in 2019. These are the skills leaders find most valuable, and the skill ranked at the top of the list might surprise you: creativity. Creativity is often associated with writers, graphic designers, and artists – but…
By: Michelle Joyce I remember the day I got the phone call from Julie Ho at PMI (Project Management Institute). “I have an idea for our 2018 Global Conference,” she said. And what followed was pure event magic. PMI Global Conference is part of a week-long celebration, bringing together thousands of project and program managers,…
By Michelle Joyce What distinguishes a good event from an “Oh my goodness! You should have been there! Best event ever!” event? Here’s the simple answer: The way the attendees feel when it’s over. Customer Experience (CX) is our topic of the month, and the meetings and events industry is no stranger to this concept.…
Everything about a brand plays a vital role in shaping the customer’s experience. If you want to create lifelong customers, you have to first focus on the experience you’re delivering and find ways to make the experience you deliver stand out. According to keynote speaker Jay Baer, 80% of companies say they deliver exceptional customer…
Customer experience is a key business strategy for every brand and boils down to the way you make your customers feel. Customers crave personalized, delightful experiences and it is up to you to deliver an amazing journey each time your customers do business with you. Managing the way customers perceive your business is one of…
As a professional speaker management company, we’re privy to emerging trends and topics for conferences and meetings. How to improve customer experience continues to be a popular request – and more importantly, the depth of this topic is creating new ideas and opportunities for businesses of all shapes and sizes. Improving customer experience should be…
