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Friday Featured Speaker: Jay Baer

You may be wondering, “How often should I post on social media?”

That is a great question and something content marketing expert Jay Baer addresses often. The “science” behind successful social media posting has changed significantly over the last few years. In his article, Here’s How Often You Should Post on Social Media, Jay takes a deeper dive into the one factor that will determine the success of your posts and those it will reach— the quality of your content. Are your posts worth reading? 

For booking information on Jay Baer, contact Michelle Joyce or visit MichelleJoyceSpeakers.com.  Tune in every Friday for additional featured speakers!

Three Tips to Staying One Step Ahead

Between professional and personal commitments, we’re all busy. Successful entrepreneur and business leader, Clint Greenleaf, lives an active and busy lifestyle, too.

In his article, Stay on Tops of Things, Clint shares three important lessons he’s learned that will help you stay one step ahead of your busy lifestyle.

As Clint said, “I have a lot of great people (both on staff and as customers and vendors) who help me get things done. That said, using and teaching these time-savers keeps me on top of things and frees up more time to do things that create growth and value in my company.” Make a small change today and you’ll be one step closer to being the ultimate multi-tasker.

Friday Featured Speaker: Interview with Steve Gutzler

In today’s fast-paced, competitive environment, how effective are you as a leader of personal influence, impact, and inspiration? 

Our spotlight this week is on Steve Gutzler, a dynamic speaker who speaks to audiences everywhere on leadership, emotional intelligence, and personal transformation. His authentic, inspiring style moves people to action with humor, clarity, and insight.

Steve is on a mission to teach personal leaders how to reach their full potential, build inner confidence, instill courage, and achieve sustainable success. Here’s what he said:

1. Why is it critical to grow leaders at every level?

STEVE: Leadership development will give your company a competitive advantage. Creating the mindset of leadership at every level unlocks personal potential, innovative ideas, and peak performance. Companies that reserve leadership to positions and titles limit the potential of impactful growth and dynamic solutions.

2. How does employee engagement increase productivity?

STEVE: Employees who feel more engaged with their Manager/Supervisor build higher levels of personal morale and increased loyalty. My Emotional Intelligence presentation provides leaders with actionable tools to increase employee engagement and bottom line results. That all leads to more revenue!

3. What is the key takeaway from each of your keynote presentations?

Emotional Intelligence for Extraordinary Leadership

STEVE: How to leverage the brain science of emotional intelligence to increase your leadership influence, emotional self-management, and create sustainable success in working relationships.

Unleash the Leader Inside You

STEVE: How to make the five leadership shifts to instantly increase your personal leadership, who you attract and retain, and deliver extraordinary results.

Full Potential: How to Perform Best Under Pressure

STEVE: How to create sustainable success and a pace that is both “smart and healthy.” Also, how to avoid self-sabotage and operate at optimum levels while facing deadlines and challenge relationships.

Power of Influence and Impactful Leadership

STEVE: Learn how to become empowered to become a potent and positive influence in the lives around you. In this presentation, I discuss the “five stages” of influence and how at each stage, your impact, success, and legacy deliver bottom-line results.

4. In a sentence or two, what first steps do you recommend someone take to become a positive influence in the lives of those around them?

STEVE: To increase your personal influence, I always recommend you learn the strategies of leading or self-managing yourself. Self-manage your emotions, vocabulary, time, priorities, energy, and personal life. You attract and influence who you are!

 

For booking information on Steve Gutzler, contact Michelle Joyce or visit MichelleJoyceSpeakers.com.  Tune in every Friday for additional featured speakers!

 

Six Key Components of Your Personal Game Plan

If you were laid off tomorrow, for whatever reason, what would you do?

Whatever your position, profession, or industry, your ability to innovate will give you a personal, competitive advantage in today’s unpredictable and ever-changing society. This means you must design your personal development plan so you are braced for whatever obstacle or challenge may lie ahead.

The best way to avoid the trauma of sudden disruption is to develop a Personal Innovation Strategy— a written plan that keeps you on course through good times and bad. Not only do you avoid personal obsolescence, you roll with the punches. And you build resilience,” innovation expert, Robert Tucker, said.

In his article, How to Build Your Personal Innovation Strategy, Robert braces you with six key components to building your personal game plan. Get started today!

Friday Featured Speaker: Colette Carlson

In this video, keynote speaker and connection expert, Colette Carlson, explains the importance of awakening your awareness of how you come across to others. Who are your “truth tellers?”

For booking information on Colette Carlson, contact Michelle Joyce or visit MichelleJoyceSpeakers.com.  Tune in every Friday for additional featured speakers!

The Importance of Addressing Customer Complaints

Have you ever been so frustrated or dissatisfied with a product or service that you’ve resorted to posting on social media to “air” your frustrations? Did you receive a response from the company?

You most likely did not, but you did share your story and someone out there read what you had to say. Many companies ignore customer complaints despite claiming to have “great customer service” because its a scary thing to do. In his article, “Why Embracing Complaints Can Help Your Business,” customer service expert, Jay Baer, suggests companies stop tuning out criticism — and start ‘hugging their haters’ — by embracing the invaluable feedback customers are giving. He explains his FEARS strategy as a resource in responding to customer complaints.

According to Jay, “It might be impossible to fix a customer’s experience after the fact, but we can acknowledge his or her feelings and guide what happens next.” The next time you receive a complaint or criticism, address it.

 

Friday Featured Speaker: Scott Shellstrom

“Why not fall asleep on the job?” Scott Shellstrom asked.

Take a moment to count the decisions you’ve made so far today. Most likely, you woke up and decided what to wear, decided what to eat for breakfast, and what route to take to work. Then once you sat down at your desk, you opened up your email to determine what tasks needed your attention today.

FACT: No two brains are alike. Every individual processes things differently— including our ability to problem solve. Problem solving takes hard work and focus. Too much focus on a problem, however, can lead to brain fatigue, ultimately making it harder for you to solve the problem at hand. What is the solution? Walk away, refocus, and maybe…take a nap. 

Innovation and creativity expert, Scott Shellstrom, recently launched a video series to help you discover your creative innovator. Today, we share his tip on “Why You Must Sleep on the Job.

For booking information on Scott Shellstrom, contact Michelle Joyce or visit MichelleJoyceSpeakers.com.  Tune in every Friday for additional featured speakers!

Are you Effectively Communicating your Team’s Vision?

To succeed at anything and to have success on any level, you need to know exactly what you want and why. When you know what you want and why, you begin to have clarity. Your team, however, needs to be shown your company and teams vision with clarity, creativity, and consistency. 

In his article, “10 Keys to Communicating Vision,” leadership expert, Steve Gutzler, defines ten keys to communicating vision with your team. Steve put it perfectly, “vision can make our work ‘come to life.’ It has a pulling power to turn ordinary days into extraordinary events.”

What are you doing to communicate and clarify your teams vision?

Friday Featured Speaker: Interview with Melissa Agnes

When you pop a champagne cork, the bubbles of carbon dioxide form at tiny defects in the glass, join together, and explode upward when enough pressure builds. Crises usually start small, like champagne bubbles, and explode when the pressure builds to the breaking point.

Keynote speaker and crisis management expert, Melissa Agnes, has helped dozens of global brands and government agencies deal with crises before that explosion, preventing and managing a wide range of issues before they become catastrophic. Her customized presentations provide tools and strategies that create a proactive, crisis-ready corporate culture.

Our speaker spotlight is on Melissa, and here is what she said:

Are there specific companies or industries that need to be #CrisisReady or is it something every business needs? Explain.

MELISSA: It’s definitely something that every business today needs, as crises don’t discriminate. A crisis can strike and present major consequences to any company, no matter its size, type or industry. What does change, depending on the type and size of the organization, is the risk and the required response to that risk.

The best way for organizations to begin to implement a crisis-ready culture, is to set out to identify the high-risk scenarios that are most likely to impact their business. This exercise applies to every single business, and will help the organization then determine its required next steps to becoming crisis-ready.

If a company does not have a crisis-ready culture, what is the biggest challenge they might face?

MELISSA:  Crisis management is something that needs to be thought through and prepared for prior to experiencing a crisis. If crisis strikes when a company is not crisis-ready, the challenges, obstacles, pressures and consequences risk being far greater than they would otherwise need to be. For example:

  • With the media being the 24-7-real-time engine that it is, the longer an organization takes to respond to a crisis, the more they lose any semblance of control over the narrative of the crisis and its story. Without having thought through the pertinent risks and their appropriate responses, how can an organization aim to meet the real-time communication requirements that will help it position itself as the voice of trust, credibility and leadership required to help it successfully manage the crisis?
  • When a high-profile crisis strikes, the chatter and noise on social media and beyond, can be overwhelming and overpowering, and can consist of questions, speculation, rumors, links, opinions, concerns, and more. In this event, your team would need to be able to a) effectively monitor and filter through the noise, to identify the important information that pertains to the crisis, your organization and its stakeholders; and b) rise above this noise in order to ensure prompt and effective communication with those who matter most to your business. Without the implementation of a crisis-ready culture, would your team be equipped to efficiently do this, right from the onset of the crisis?
  • Early detection, proper internal escalation and successful issue management are important aspects of crisis prevention and management. However, in order to detect a looming threat, your team needs to know what to look for; proper internal escalation requires pre-developed protocols and training that will most likely be different depending on the high-risk scenario; and successful issue management requires an understanding and the honing of skills and instincts prior to the issue taking place. Each of these things are important aspects of a crisis-ready corporate culture, without which, you may be left in the dark.

For booking information on Melissa Agnes, contact Michelle Joyce or visit MichelleJoyceSpeakers.com.  Tune in every Friday for additional featured speakers!

An Important Tip for Selecting your Next Mentor

In her article, “Learn by Connecting – Don’t’ Ignore your Best Teachers,” keynote speaker and connection expert, Colette Carlson, suggests a different approach for protégés searching for a mentor.  (HINT:  The information applies to mentors too!)

“Whether protégé or mentor, when cultivating connections, diversity matters to maximize learning and growth,” Colette said. We most commonly gravitate towards people that are most like us. There is great value in being diverse when selecting the people you surround yourself with, including your mentor. Selecting someone who is different than you will bring greater perspective, different experiences, and unique insight.

Our challenge for you is to select a mentor, or protégé, that is not like you. Take a few moments to think about everyone who has impacted your life— personally and professionally. Was everyone exactly like you? Most likely not. You have nothing to lose when selecting your next mentor, but you do have a “massive perspective shift” to gain!

Michelle Joyce manages some of the country’s best speakers and has a passion for connecting the right presenter to the right audience. As a speaker coach and consultant, her programs help individuals create stronger, more attractive brands; develop relevant seminar content and stories; polish their presentation skills; and generate more awareness for their products and services. You can reach her directly at MichelleJoyce.com or email michelle(at)michellejoyce.com.